In this session, we talked about service design workshops: how to run a successful service design workshop? What are the upsides and downsides of in-person workshops and digital workshops? And how to connect the two worlds together?
In this session, we talked about service design workshops: how to run a successful service design workshop? What are the upsides and downsides of in-person workshops and digital workshops? And how to connect the two worlds together?
Please find the video, transcript, screenshots and more resources on this episode on https://www.smaply.com/blog/ask-marc-service-design-workshops
Overview
[2:00] Introduction
[10:45] What are the upsides and downsides of in-person and digital workshops?
[13:25] What is your advice for the duration of an online workshop?
[15:35] Is there an optimal size in terms of people for a workshop?
[21:50] Do you think the future will be to be physically in a workshop, but using a digital tool to work together?
[24:00] How do you manage more dominant workshop attendees to make sure there is an even amount of interaction?
[30:10] Can you talk a little bit about the best ways to co-create with users in a workshop setting? Do they participate just like other participants? How do you best facilitate that co-creation?
[33:45] In a journey mapping team, how do you use the breakout rooms? And how do you keep an overview and a shared understanding of the journey?